Privacy Policy

2.1 Account Information

When you create an account with LossAssist, we collect:

• Your name and contact information
• Email address (through Google OAuth2.0)
• Additional personal information required for identity verification and report generation
• Professional credentials and license information (where applicable)

2.2 Gmail Data Access

2.3 Authentication Data

We securely store:

• Google OAuth2.0 access tokens (encrypted)
• Refresh tokens (encrypted)
• Authentication credentials using secure hashing methods

2.4 Usage Data

We may collect:

• Log data including IP addresses, browser type, and access times
• Application usage patterns for service improvement
• Error logs and performance metrics

3.1 Primary Purposes

Your information is used exclusively for:

• Report Generation: Creating comprehensive vehicle loss assessment reports
• Communication Management: Organizing and displaying correspondence with insurers and clients
• Case Management: Tracking and managing insurance claims and assessments
• Identity Verification: Ensuring the authenticity of professional assessors
• Service Provision: Enabling core platform functionality

3.2 Gmail Data Usage

Gmail data is used strictly for:

• Displaying relevant email communications within the platform
• Extracting information necessary for report generation
• Facilitating communication with insurers and clients
• Maintaining organized case files

3.3 What We DON'T Do

4.1 Security Measures

We implement industry-standard security practices:

• Encryption: All sensitive data, including OAuth tokens, are encrypted before database storage
• HTTPS: All communications are secured using HTTPS encryption
• Secure Hashing: Passwords and sensitive information use secure hashing algorithms
• Access Controls: Strict access limitations to user data

4.2 Data Storage

• Database Storage: User profiles, encrypted tokens, and account information
• Temporary File Storage: Gmail messages stored temporarily on secure servers for report generation
• Regular Deletion: Automated deletion of temporary files and old data

4.3 Data Retention

• Gmail messages are stored temporarily and deleted regularly as part of our data hygiene practices
• User account data is retained while your account remains active
• Background services automatically delete old Gmail messages and optimize storage
• Historical data may be retained for legal compliance purposes

5.1 No Third-Party Sharing

5.2 Legal Requirements

We may disclose information only when:

• Required by law or legal process
• Necessary to protect our rights or property
• Required for user safety or public safety

6.1 Data Access and Control

You have the right to:

• Access your personal information stored in our system
• Request correction of inaccurate data
• Request deletion of your Gmail data and personal information
• Revoke Google OAuth2.0 permissions at any time
• Export your data in a portable format

6.2 Account Management

You can:

• Update your profile information through the platform
• Manage your email synchronization settings
• Delete your account and associated data
• Contact us for data-related requests

6.3 Google Account Permissions

You can revoke LossAssist's access to your Gmail account:

• Through your Google Account settings
• By contacting our support team
• Through the platform's settings menu

7.1 GDPR Compliance (European Users)

For users in the European Union, we comply with the General Data Protection Regulation (GDPR):

• Lawful Basis: We process data based on legitimate interests and user consent
• Data Subject Rights: Full rights to access, rectification, erasure, and portability
• Data Protection Officer: Contact information available upon request
• Cross-Border Transfers: Appropriate safeguards implemented for data transfers

7.2 CCPA Compliance (California Users)

For California residents, we comply with the California Consumer Privacy Act (CCPA):

• Right to Know: Information about data collection and use
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: No sale of personal information (we don't sell data)
• Non-Discrimination: Equal service regardless of privacy choices

8.1 Gmail API Usage

8.2 Scope of Access

Our application requests access to:

• Gmail messages and metadata
• User's basic profile information
• Email composition and sending capabilities (for report distribution)

Update Reasons

We may update this Privacy Policy periodically to reflect:

• Changes in our practices
• Updates to applicable laws
• New features or services

Notification Methods

We will notify users of material changes through:

• Email notifications
• Platform notifications
• Updated effective date on this policy

Acknowledgment: By using LossAssist, you acknowledge that you have read, understood, and agree to this Privacy Policy. Your continued use of the service constitutes acceptance of any updates to this policy.