Terms and Conditions

2.1 Platform Overview

LossAssist is a specialized CRM-like platform designed for vehicle loss assessors (surveyors) to:

• Generate comprehensive vehicle damage assessment reports
• Manage client and insurer communications
• Organize case files and documentation
• Streamline the insurance claims process
• Facilitate professional correspondence through Gmail integration

2.2 Target Users

Our services are intended exclusively for:

• Licensed vehicle loss assessors and surveyors
• Insurance professionals
• Automotive assessment specialists
• Other qualified professionals in the vehicle damage assessment industry

2.3 Service Limitations

3.1 Account Creation

To use LossAssist, you must:

• Create an account using valid Google OAuth2.0 authentication
• Provide accurate and complete registration information
• Verify your professional credentials where required
• Maintain the confidentiality of your account credentials

3.2 Account Eligibility

You represent and warrant that you:

• Are at least 18 years of age
• Have the legal capacity to enter into these Terms
• Are a qualified professional in vehicle loss assessment
• Will comply with all applicable laws and regulations

3.3 Account Security

You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Using strong, unique passwords and enabling two-factor authentication when available

4.1 Permitted Uses

You may use LossAssist only for:

• Legitimate vehicle loss assessment activities
• Professional communication with insurers and clients
• Generating accurate and honest assessment reports
• Managing case files and documentation

4.2 Prohibited Activities

4.3 Content Standards

All content you upload or create must:

• Be accurate and truthful
• Comply with professional standards
• Respect intellectual property rights
• Not contain confidential information of third parties without permission

5.1 Professional Standards

As a user of LossAssist, you acknowledge and agree to:

• Maintain the highest standards of professional conduct
• Comply with all applicable industry regulations and licensing requirements
• Ensure all reports and assessments are accurate and unbiased
• Respect client confidentiality and data protection requirements

5.2 Accuracy and Liability

5.3 Insurance and Licensing

You represent that you maintain:

• All required professional licenses and certifications
• Appropriate professional indemnity insurance
• Good standing with relevant professional bodies

6.1 Data Protection

Your privacy and data security are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using LossAssist, you also agree to our Privacy Policy.

6.2 Gmail Integration

6.3 Client Data

You are responsible for:

• Obtaining appropriate consent from clients before uploading their data
• Complying with applicable data protection laws (GDPR, CCPA, etc.)
• Ensuring you have legal authority to process client information
• Maintaining confidentiality of sensitive information

7.1 Platform Ownership

LossAssist and all related intellectual property rights are owned by [Developer Name]. This includes:

• Software code and architecture
• User interface design and layout
• Logos, trademarks, and branding
• Documentation and help materials

7.2 User Content

You retain ownership of content you create using LossAssist, including:

• Assessment reports and documentation
• Case files and client information
• Professional correspondence

However, you grant us a limited license to store, process, and display your content as necessary to provide our services.

7.3 Restrictions

You may not:

• Copy, modify, or create derivative works of LossAssist
• Use our trademarks or branding without permission
• Attempt to reverse engineer or extract our proprietary algorithms
• Remove or modify any copyright or proprietary notices

8.1 Subscription Fees

Access to LossAssist may require payment of subscription fees. By subscribing, you agree to:

• Pay all applicable fees as described in your subscription plan
• Provide accurate billing information
• Notify us of any changes to your payment information
• Pay all taxes associated with your subscription

8.2 Payment Processing

Payments are processed through secure third-party payment processors. You agree to comply with their terms and conditions.

8.3 Refunds and Cancellations

Refund and cancellation policies will be clearly stated at the time of subscription. Generally:

• You may cancel your subscription at any time
• Refunds may be available subject to our refund policy
• Service continues until the end of your current billing period after cancellation

9.1 Service Availability

While we strive for high availability, we do not guarantee:

• Uninterrupted access to LossAssist
• Error-free operation
• Compatibility with all devices or browsers

9.2 Maintenance and Updates

We may:

• Perform scheduled maintenance that may temporarily affect service
• Update features and functionality
• Modify the user interface and user experience
• Add or remove features with reasonable notice

9.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of LossAssist with appropriate notice to users.

10.1 Disclaimer of Warranties

10.2 Limitation of Damages

To the maximum extent permitted by law, our liability is limited to:

• The amount you paid for LossAssist in the 12 months preceding the claim
• Direct damages only (no indirect, consequential, or punitive damages)
• Damages directly caused by our gross negligence or willful misconduct

10.3 Professional Responsibility

You acknowledge that:

• LossAssist is a tool to assist in your professional work
• You remain solely responsible for your professional judgments and assessments
• We are not liable for errors in your reports or professional decisions
• You should maintain appropriate professional insurance

12.1 Termination by You

You may terminate your account at any time by:

• Using the account deletion feature in the platform
• Contacting our support team
• Ceasing to use the service

12.2 Termination by Us

We may terminate your access to LossAssist:

• For violation of these Terms
• For non-payment of fees
• For fraudulent or illegal activities
• If we discontinue the service
• At our discretion with reasonable notice

12.3 Effect of Termination

Upon termination:

• Your access to LossAssist will cease
• You may lose access to your data and reports
• Outstanding fees remain due
• Certain provisions of these Terms survive termination

13.1 Informal Resolution

Before pursuing formal legal action, you agree to:

• Contact us directly to resolve any disputes
• Provide a detailed description of the issue
• Allow us 30 days to investigate and respond
• Engage in good-faith negotiations

13.2 Arbitration

If informal resolution fails, disputes may be subject to binding arbitration in accordance with [applicable arbitration rules] in [jurisdiction].

13.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or similar collective proceedings.

15.1 Modification Rights

We reserve the right to modify these Terms at any time. Changes may be made to:

• Reflect changes in our services
• Comply with legal requirements
• Address security or operational issues
• Improve user protection

15.2 Notice of Changes

We will notify you of material changes through:

• Email notification
• Platform notifications
• Updates to this page with revised effective date

15.3 Acceptance of Changes

Your continued use of LossAssist after changes take effect constitutes acceptance of the modified Terms.